FREQUENTLY ASKED QUESTIONS
TURNAROUND TIMES
Can I put a rush on my order?
Absolutely! We understand sometimes certain orders can be very urgent. You can purchase our Rush Option for an additional fee during checkout. The rush fee varies on the total order amount at a reasonable price. Rush orders will be printed and shipped same day when approved before 3pm EST and the fee does not count towards shipping, so make sure to choose the right shipping option to meet your deadline.
How do I track my order?
After your order is shipped, we will email you a confirmation email which includes a UPS tracking number. If you are having trouble, please contact us and we’ll be able to update you on the status of your order.
What is your standard turnaround time on custom banners & signs?
Custom banners, 1-10 copies – 1 to 3 days, 10 + copies – 2 to 4 business days or less. If you need a definite answer please contact us by calling us at our toll free number 1.844.PRINTLG. You can also email us at sales@nobleprinters.com.
ART & PRINTING
Should my art for a banner be created away from the edges?
Yes! Please keep all text and graphics 1 - 1 1/2" away from all edges to allow for welding and grommets.
If I have a file with the same name - will it print my new file?
If you upload a file with the same name as a previous file ordered it will default to the original file with that name. Please make sure you have separate file names.
What needs to be done if I'm using fonts or my words have outlines?
You will always want to convert your file to curves or outlines, depending on what program you are using.
I need to keep my text and logos away from the edges?
Yes. Please keep all text and graphics at least 1 to 1 1/2 inches away from the edge.
Which file formats do you accept?
PLEASE NOTE: The only file types which allow for a 24-hour production time are JPEG, PDF and TIFF file format. Please allow for additional production time if uploading file types other than JPEG, PDF or TIFF. We prefer that you rasterize your image to the proper print size and resolution before you send it to us.
The file types we accept are: .EPS, .JPG, .PDF, .PS, .TIF
For cut files, we accept: .AI, .EPS, .PDF
Can I make changes to my document prior to it being printed?
Most orders go into production within 60 minutes of payment. This is the only time that an order may be changed. After your order has started processing there is no way to change it. However the best thing would be to contact us anyway and see if there is anything we can do to correct the situation. Customer satisfaction is our ultimate goal and strive to achieve it. Please call us immediately at 1.844.PRINTLG. Otherwise, once your order status is Ready to Print; no changes can be made.
Do I need to leave room on the edge for cutting purposes?
Yes, please leave all texts and logos at least 1-1 1/2" away from the edge.
Is there a limit on the size you can print?
For magnets and yard signs we are limited by the size of the magnetic material and the coroplast sheet respectively. For adhesives we can tile for a resulting 52.5" maximum width, and banners we can piece them together to make any size you need, no file is too large to print.
Do we print on different color substrates?
Because we produce everything in full color it is unnecessary to carry different colored materials or substrates. Everything is printed on a white material. It is required by our clients that they submit your files as they will need to appear when printed. WE DO NOT CHANGE THE COLORS OF UPLOADED FILES.
If I have a paged pdf or upload a full sheet of smaller sizes; will this be cut?
No, it will not. Unfortunately, we are unable to take paged pdf files and read that they need to be cut. We print "print ready" files only. So if you have multiple files on one sheet, they need to be uploaded as individuals.
What is the largest size banner you can print without a seam?
We can print our banners up to 10' high and 140' long without a seam. Anything over 8' tall will be folded for shipping.
If I have a vector file, what size should it be?
Please create all files at 1/2 or 1/10 scale of the actual size and scale it to size in the system. If you are unable to create it to full size and keep the file under 100 mb, this is your only option. Otherwise, your file will print pixelated or blurry or possibly look bit mapped. Please note in order the final size.
How does color matching work?
Color matching is a free service that we provide, up to 5 colors. We will come as close as we possibly can to the color requested, however, this is not a guarantee. We cannot print or match metallics and neon colors. For more information visit the PANTONE MATCHING SYSTEM site.
How many Pantone color matches can we have for free per order?
We can color match up to 5 colors per order for free. Anything above will be $3.00 for each color match.
How long does color matching take?
PMS color matching will add an additional 24-48 hours to your production time.
What can be color matched?
We can color match most images. We CANNOT color match gradients, drop shadows and faded images.
FINISHING
What size coroplast will our stakes work for?
We do not recommend using our step stakes for signs larger than 24x24. However, if you order a 36x36 size sign you can use 2 stakes on that.
Do you offer any material with a clear background?
Absolutely! We can also print white ink as well, it's rare difficult than you'd think!
Is my price rounded to the next square foot?
Yes, the price will round to the next foot and square.
How do the grommets come on a banner?
The grommets will be placed in all four corners and every 2-3' on the top and bottom only. There is an addition charge of ¢25 per grommet for distance less than 2' for grommeting.
Are double sided pole pockets colored?
The double sided pole pockets will be white. The single sided will have color.
Are the pole pockets finished to the exact size I order?
No, the size of the pole pocket you order means that it will fit that size pole. For example, 1" will fit a 1" pole pocket, but will be about 4" in size. Please be aware we heat weld and this may show through for the 13oz material. We recommend 6" extra for a 4" pole, or 4" extra for a 1" pole.
Where can I find contour cutting instructions?
You can find the contour cutting instructions for coroplast and adhesives located under the tutorial. Just click on the link and save the target as and you have access to the contour cutting instructions any time. View our contour cut instructions here.
How long do contour cut orders take?
Please allow for an additional 24-48 hours for contour cutting.
PLACING AN ORDER
How do I know my order was placed?
The only way to place an order is to complete and finish the order process and pay the invoice. At that time your order is placed into the order queue and will begin printing. This is your confirmation that your order was submitted to our system.
How do I obtain my receipt?
Receipts are emailed automatically at the completion of the payment process. If you are missing your receipt you can contact us for a copy. We do not ship receipts along with the banners unless instructed to.
Is there any other way to place my order besides your website?
While our website is the best and easiest way to place an order, we can review your order via phone or email. We are always here for our respected customers!
CORRECTIONS & CANCELLATIONS
Can I make changes or correct my order after it has been placed?
Most orders go into production within 30 minutes of payment. This is the only time that an order may be changed. After your order has started processing there is no way to change it. However the best thing would be to contact us immediately at 1.844.PRINTLG anyway and see if there is anything we can do to correct the situation. Customer satisfaction is our ultimate goal and strive to achieve it.
Can I cancel my order?
Orders for Custom Printed Products can not be canceled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.
BILLING & PAYMENTS
What type of payments do you take?
We take Visa, MasterCard, Amex & Discover Credit & Debit Cards, and Paypal Payments.
How do you process my payment?
After your order has been placed, you will be emailed an invoice with the option to pay online using Visa, MasterCard, Discover, Apex, and PayPal. Before production begins we must receive payment.
May I use credit card with someone else's name?
Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.
May I use somebody else's check to pay for my order?
Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.
May I use somebody else's PayPal account to pay for my order?
Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.
ORDER CONFIRMATION
What If I didn't receive my order confirmation?
If you didn’t receive an email invoice or receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.
SHIPPING
What if my shipment is late for my event?
We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier. We cannot take responsibility for your order once it leaves our shop. All delivery issues should be addressed directly to UPS. However, we are experienced enough to make sure everything is done from our end in order to meet your delivery needs (including any time necessary to accommodate a UPS delivery delay).
What Shipping services do you use?
We use UPS as our preferred shipping company. We offer four kinds of shipping for your entire order which are ground (4-7 business days transit), 3 business days transit, 2 business days transit, and 1 business day transit.
Will I get a Shipping Notification email?
Once we box your order and generate a UPS shipping label, our system will email a UPS tracking number for your order. You can track your shipment and obtain delivery estimates through UPS’s online system.
How do I track my shipment?
Using the UPS tracking number in your email and entering it at the official UPS (http://www.ups.com/us/) website tracking system.
Can I use my own FedEx shipping account when placing an order?
Yes. During the checkout process you will be given the option to enter your own FedEx account number which we will use to ship your order. You will not be charged any shipping fees if you chose this option.
What are your shipping rates?
Shipping and handling rates currently are flat rate of $15.00 for UPS ground, regardless of your order (with the exception of Coroplast, Foamboard and other rigid materials). The rigid materials are classified as a "bulk shipping and packaging" product, and as such we have different rates for those. The shipping rate is calculated by how many boxes it will take to ship your yard signs as well as the size of the signs. Shipping for 2nd Day Air and Overnight Air is calculated based on the weight of your order and your shipping address.
Do you ship internationally? How much will it cost?
Yes, we will ship anywhere UPS will ship to. Keep in mind that we are still bound by the rules and regulations of the United States and must honor all
embargoes and trade sanctions there in. If you are unsure if UPS will ship to your country, please check out The UPS Web Site page. Please call us at 1.844.PRINTLG for a custom shipping quote as the rates on the website are for domestic shipping only.
Do you drop ship?
Yes! Put your customers shipping address on the shipping page and you will choose blind drop ship. Due to international trade restrictions, we can only Blind Drop Ship to customers in the United States.
Where can I learn about the UPS shipping options?
You can learn everything you want to know about how we ship with UPS on the UPS United States during the checkout. Keep in mind that our shipping methods are Next Day (5:00), 2nd Day (By end of 2nd Day), and Ground. If you are interested in any other UPS shipping services, please contact us at 1.844.PRINTLG before completing your order.
At what size do you start folding banners to ship?
UPS will not accept any tubes over 8' in length. Anything above will be folded for shipping.
Are the quick quotes shipping estimates correct?
The quick quotes for expedited shipping are not always accurate. For the most accurate expedited shipping cost, please create an artificial order to obtain your quote.
RETURNS, REFUNDS & EXCHANGES
Can I return my order?
Custom printed orders are not accepted for return under any circumstances. Stock Items can be returned, but you should contact us at 1.844.PRINTLG within one day after you receive your banner.
Can I exchange my order?
Custom printed orders can not be exchanged. Stock Items can be exchanged within 14 days of original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer’s expense.
Can I get a refund?
Sorry, we don't offer refunds on any orders, including custom and stock products.
DEFECTIVE & DAMAGED
What if my order arrives damaged?
We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.
What if the order printed wrong?
We can only print the information you provide. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case and one of our customer support representatives will look into your claim.
What if the color wasn’t what I expected?
We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgment, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.
What if the size is not exactly right?
Digital printing is not a laser precision method - especially with larger (more than 1 foot). Our guarantee is that we will always be within one or two inches. Unless specified before placing the order that we can guarantee precision sizing, it is not our responsibility to grand the request. We are always willing to work with you after the fact, so please contact us at 1.844.PRINTLG to resolve the issue.
PROBLEM SOLVING
If I have a problem, how quickly will you respond?
Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours. You may contact us at 1.844.PRINTLG during business hours, or by sending us an email at sales@nobleprinters.com. Please make sure you specify which method of contact you prefer in the case of an email
What if I don’t feel my problem was fully resolved?
We at Noble Printers are here to serve our customers. We strive to be the easiest, most convenient and trusted vinyl banner and sign source for all your needs. Your claim will be carefully reviewed and investigated and we are more than happy to reprint your order or otherwise do what we need in order to keep our customers satisfied in the event of a proven claim.
